The professionals who work within the human resources division play a critical role in helping the organisation achieve its objectives for the future, support growth in organisational presence and the desired long-term business outcomes.
HR Support Staff Apprenticeship
Give your staff an excellent foundation for a career in HR — funded, practical, and career-boosting.
About
What's Involved
Content
Perfect For
Entry Criteria
Assessments
Output
Learner Reviews
How Much Is it?
HR Support Staff Apprenticeship
About
What's Involved
Content
Perfect For
Entry Criteria
Assessments
Output
Learner Reviews
How Much Is it?
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What is This Programme
HR apprenticeships, including HR Support, provide the assurance to support hiring and onboarding procedures and set the groundwork for developing and rewarding your workforce in accordance with your overarching human resources mission and strategy.
Over 14 months, this programme gives your staff the ability and confidence to provide legally compliant advice, handle day-to-day HR-related queries, and support your HR function with a wide variety of processes and systems.
By the end of the programme, learners will be confident and capable HR professionals who contribute meaningfully to employee experience and organisational success.
This Programme Aims To:
- Provide the fundamental abilities and knowledge required to work in a contemporary HR department
- Impart the abilities and dispositions required to assist employees from hiring to retirement
- Help learners communicate the company's overarching goals to staff, establish a culture and control behaviour
- Improve understanding of how to assist managers most effectively
What's Involved?
Coaching Support
Learners will meet with their personal coaches every month to ensure that they are putting their skills into practice in the workplace, developing them further and seeing the benefits of their hard work. It also allows learners to ask questions, trial things and review them with their coach to continually improve. Alongside this their coach will help them collect the right kind of evidence to provide at End-Point-Assessment.
Portfolio of Evidence
As part of the programme, learners will need to evidence that they are putting their learning to use in the workplace; through work-product, meeting notes, reflective and witness statements, project plans, proposals and other relevant working examples. This evidence will form the basis of the End-Point-Assessment discussions and activities.
Expert Training
Each module has its own group training session, most often delivered via a live virtual training session, by an HR expert. The training is highly interactive, engaging and contextualised, so that learners can immediately put their learning to use in the workplace, with new models, skills and tools to help them.
What You'll Learn?
Module 1
Core Behaviours for People Professionals
Develop ethical practice, professional integrity, and reflective working relationships.
Approaches to customer focus using ethical principles
Evaluating and applying ethical principles in an organisational setting
Working relationships and diverse workplace practices
Recognising and correcting mistakes
Evaluate contemplative practices to enhance professional knowledge and skills
Module 2
Business, Culture and Change in Context
Understand the business environment, culture, and how to support change.
Key external influences on businesses
Workplace culture and human behaviour
How people learn and adapt
Concept of change and the role of HR professionals
Module 3
Evidence-Based Practice, Recording, Analysing and Using HR Information
Learn how to use data and analytics to inform and improve HR practices.
How evidence-based practice informs measures and outcomes
Using data to inform decision making
Creating value for employees, customers, and stakeholders
Role of analytics and technology in HR
Module 4
Self-Directed Learning
Build skills in managing your own learning and development.
Accessing information from multiple sources
Organising personal learning and applying it in context
Awareness of learning needs and how to meet them
Lifelong learning and independent development
Module 5
Essentials of People Practice
Master recruitment, selection and inclusive HR practices.
Effective recruitment and selection processes
Methods of recruitment and selection
Diversity and inclusion in recruitment
Relevant legislation and organisational practices
Module 6
Wellbeing at Work
Understand the impact of wellness strategies on individual and organisational performance.
Value of workplace wellness
Relationship between work, health, and people management
Impact of strategy on wellbeing
Role of well-being strategy in performance
Module 7
Performance Management
Explore performance strategies that promote a high-performing culture.
Strategies to improve performance management
Linking organisational and employee performance
Facilitating ethical performance reviews
Culture of high-performance work
Motivating employees to deliver results
Module 8
Career Development in HR
Help individuals recognise their strengths and pursue meaningful career growth.
Developing a growth mindset
Career beyond salary and benefits
Recognising personal strengths and talents
Reflecting on identity and goals
Module 9
Planning your End Point Assessment
Prepare effectively for your final project and professional discussion.
Requirements of a successful EPA consultative project
Requirements of a successful EPA professional discussion
Principles of strong academic writing
Presenting complex ideas clearly
Module 10
HR Project Management and Planning
Build capability for change and organisational effectiveness.
Role of organisational development in achieving change
Using development as a continuous process
Systematic and research-based interventions
Human process, technostructural, HRM and strategic change interventions
Who is it Perfect For?
New HR Team Members
Those just starting out in HR and looking for a strong foundation.
Untrained HR Support Staff
Existing HR staff needing structured training and certification.
Aspiring HR Employees
People aiming to move into HR roles from other parts of the organisation.
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New HR Team Members
Untrained HR Support Staff
Aspiring HR Employees
What is The Entry Criteria?
Learners need to:
- Be in a relevant role
- Be carrying out HR Support duties
If English is your second language...
You must be able to understand and articulate yourself to a level that will allow you to benefit from and ultimately pass the End-Point-Assessment of the qualification
How is The Programme Assessed?
End Point Assessment (EPA) will commence at the end of your apprenticeship where you will be assessed against the knowledge, skills and behaviours within the occupational standard.
The EPA period is typically 3 months and EPA requirements include:
A consultative project
A practical HR-focused project that demonstrates the apprentice’s ability to address a real business issue with insight and structure.
Professional discussion underpinned by a portfolio of workplace development evidence
A structured professional discussion based on the learner’s collected workplace evidence to showcase competence across the HR support standards.
What Learners Get Out of It
Level 3 HR Support Apprenticeship Certificate
Learners gain a Level 3 HR Support Apprenticeship Certificate, a nationally recognised qualification that builds core capabilities in modern HR practices.
The programme develops a well-rounded understanding of HR responsibilities including recruitment, well-being, people practice and legal compliance.
Benefits
- Builds solid knowledge of HR processes and compliance requirements
- Equips staff to support colleagues from hiring through to exit
- Enhances communication and cultural alignment within the workplace
- Develops the ability to resolve HR queries with confidence and legal accuracy
What Learners Say
Average Learner Score: 4.59 / 5
76 Learners, 4,223 Feedback Questions Answered
Displaying Some Latest Reviews from Workshops in the Programme
Elena-Larisa B
Rowe Farming
(5.00 / 5)
I had a wonderful time attenting the first course. Diana worked hard to ensure everything ran smothly and was very supportive, encouraging me to engage and interact freely without judgement or the fear of saying something wrong. Looking forward to attend the upcoming courses
Thursday 29th May 25
Beau S
036 Group Company
(4.76 / 5)
Core behaviors
Thursday 24th April 25
Lydia C
Haig Housing Trust
(4.17 / 5)
Good engaging session with good discussions.
Thursday 24th April 25
Joanne H
Rother District Council
(4.53 / 5)
Diana is a great course tutor who gives everyone the opportunity to contribute, share ideas etc throughout the workshop. She goes through the assignment thoroughly and always offers post workshop support to anyone who needs it.
Thursday 24th April 25
Amy W
Kratos Analytical
(5.00 / 5)
Great session, feel much better about my EPA after it. Feel that everything was covered in more than enough detail.
Wednesday 23rd April 25
Kerry T
Cityscape Recruitment
(4.51 / 5)
it was all ok - interactive
Wednesday 23rd April 25
Daiana J
LRC
(4.38 / 5)
Was a nice module. Very interactive and open to questions.
Wednesday 23rd April 25
David P
Rowe Farming
(4.93 / 5)
Collaborations of all participants of the workshop
Wednesday 23rd April 25
Danielle S
A1 Wokingham WET Waste
(4.96 / 5)
This workshop was beneficial and detailed even though the handout was not as long as the previous ones.
Friday 18th April 25
Kayla W
Islington & Shoreditch Housing Association
(4.84 / 5)
Very good workshop, and lovely to meet my new skills coach.
Thursday 17th April 25
Amy T
Standguide
(4.70 / 5)
Probably the employee lifecycle.
Thursday 17th April 25
Simon H
Agon Systems
(4.56 / 5)
Subject matter.
Thursday 27th March 25
How Much is it?
For SMEs
95% Funded
Organisations with an annual wage bill under £3 million can access the Co-investment Scheme to fund 95% of the cost of this programme.
£225 per person
For Larger Organisations
Levy Funded
Organisations with an annual wage bill over £3 million can fund the full cost of this programme through their Levy Funds.
£4,500 per person
Sounds Good?
Whether you’re looking to boost your team’s skills or kickstart your own career, our apprenticeship programmes offer the support and expertise you need to succeed. Get in touch today to discuss how we can help you unlock potential and achieve your goals.
Address
Gleneagles House, Verongate, Derby, DE1 1UP