First Time Management Skills
Handling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Course Content
- Tools to manage your reactions and negative emotions
- Tools to de-fuse a situation
- How to build rapport
- Effective Questioning Skills
- Assertiveness
Benefits to the Individual
- Confidence to resolve difficult situations
- More team cohesion
Benefits to the Company
- Confidence to resolve difficult situations
- More team cohesion
Course Duration
1
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